Introduction

As the finalterm exams in Virtual University of Pakistan draw near, many students look out for helping materials to ease the study process. Understanding vu students need, we (SSWT) have compiled MCM301 Finalterm MCQs – Communication Skills subject. We have arranged these MCQS chapter wise from lecture # 23 to lecture # 45 with correct answers.

This helping material is a plus for students facing irregular study patterns or students who are full time/part time workers. With proper arrangement of MCM301 Finalterm MCQs it will be a convenient and swift way to understand the subject. We hope you will find this ready made material helpful in your finalterm exams at vu. Now you can prepare and pass your finalterm exams with SSWT materials confidently!

Lecture # 23 – Visual Aids (Part 1)

1. To find the right media for your presentation you need to first determine which one of the following?

• The size of your audience
• Equipment and supply limitations
• The presentation budget
• All of the given ✔

Lecture # 24 – Visual Aids (Part 2)

1. While using a flip board in presentation, a 6×6 formula is used. What does it refer to?

• 6 sentences with 6 different colors on one chart
• 6 words in every sentence written in 6 different colors
• 6 sheets on flip board
• 6 lines, each having 6 words on a sheet ✔

Lecture # 25 – Group Communication

1. All of the following statements about groups are true, EXCEPT:

• Group members strive to achieve some common purpose
• Group members influence and are influenced by one another
• Group members are interdependent
• Group members must interact face-to-face✔

2. When do you think groups, rather than individuals working alone, should be used to solve a problem?

• When the task requires a limited amount of information and skills
• When a quick resolution is essential
• When commitment to the decision is important ✔

 3. Which one of the following group often meets face to face with a common purpose in mind?

• Informal group ✔
• Formal group
• Universal group
• Standard group

4. ___ is often regarded as an undesirable thing, which prevents the best ideas from being adopted

• Compromise ✔
• Compulsion
• Impulsion
• Perception

Lecture # 26 – Elements of Effective Written Communication (Part 1)

1. Writing with you-attitude shows sincere ___ for the reader.

• Apathy
• Concern ✔
• Sympathy
• Curiosity

2. All of the following are considered as some basic truths about human nature that helps us humanize our business messages, EXCEPT:

• People are self-centered
• People are defensive
• People are perfect✔
• People expect courtesy

3. All of the following are the elements of effective written communication EXCEPT:

• Courtesy
• Correctness
• Conciseness
• Cleanliness ✔

4. “His black assistant speaks more clearly than he does”. Which kind of biasness this sentence shows?

• Gender biasness
• Racial biasness ✔
• Age biasness
• Disability biasness

Lecture # 27 – Elements of Effective Written Communication (Part 2)

1. Which one of the following would not be interpreted to mean brevity which will result in an incomplete message?

• Conciseness✔
• Correctness
• Consideration
• Courtesy

2. When applied to business messages ‘correctness’ means all of the following EXCEPT:

• Use the right level of language
• Check accuracy of words, information, and data
• Use correct grammar and punctuation
• Check font style ✔

3. ___ is the language of business correspondence written for a general readership.

• Informal English ✔
• Formal English
• Common English
• African English

4. The vocabulary of informal writing is:

• Less difficult ✔
• Tricky
• Intricate
• All of given

5. Due to which one of the following reason the claim letter differs from other positive and neutral messages using the direct plan

• Contains a sales appeal
• Have its explanation omitted
• Places blame on the receiver
• Contains negative information ✔

6. Which one of the following is not required to keep conciseness in writing?

• Including only relevant material
• Adding extra and unrelated information ✔
• Eliminating wordy expressions
• Avoiding unnecessary repetition

Lecture # 28 – Elements of Effective Written Communication (Part 3)

1. Which of the following is NOT a result of incomplete messages?

• Loss of goodwill
• Loss of valued customers
• Loss of sales 
• Gaining the good name ✔

2. “His GPA in 2000 (MBA) was 3.9 on a four point scale”. Which of the following is a correct and more concrete form of this statement?

• His GPA was 3.9 on a four point scale ✔
• His GPA was good in 2000
• He got a good score in his MBA Program
• All of the given

3. All of the following are the characteristics of concrete writing EXCEPT:

• Specific
• Definite
• Vivid

4. All of the following factors bring the element of completeness in a message EXCEPT:

• Providing all necessary information
• Answering all questions asked
• Giving something extra, when desirable
• Using vivid, image-building tools Vague ✔

Lecture # 29 – Preparing for Effective Business Writing (Part 1)

1. Checking for the accuracy of dated figures, amounts and numbers, misspelled words, topographic errors etc. is done in which stage of writing?

• Organizing
• Drafting
• Editing
• Proofreading ✔

2. Which of the following is NOT the stage of effective business writing?

• Planning Stage
• Organizing Stage
• Drafting Stage
• Theater Stage ✔

3. Which of the following is NOT the stage of effective business writing?

• Planning stage
• Organizing stage
• Drafting stage
•  Body composition stage ✔

4. All of the following steps are found in the planning stage of business writing, EXCEPT:

• Determine your purpose
• Consider your reader
• Choose your idea
• Proofreading ✔

Lecture # 30 – Preparing for Effective Business Writing (Part 2)

1. Careful outlining of topics is helpful for all of the given reasons EXCEPT:

• It improves the clarity of message
• It saves writing time
• It enables to emphasize properly the various topics in the message
• It keeps the suspense in message ✔

2. While determining the order of the topics, one should review the outline, keeping all of the following questions in mind. EXCEPT:

• Are the ideas of equal importance presented in a parallel manner?
• Is the sequence of the topics appropriate for the development method I am using?
• Is the sequence of the topics likely to add clarity to my message?
• Are related topics properly shuffled? ✔

Lecture # 31 – Preparing for Effective Business Writing (Part 3)

1. Which of the following is not suggested for an appropriate ending of business writing (request letters)?

• Keep the ending paragraph as long as circumstances allow ✔
• State who is to perform the desired action if the action is to be performed by someone other than the reader
• Include reader-benefit material, if appropriate

2. In a direct request letter, request can be presented in:

• Middle paragraph
• Closing paragraph
• First sentence ✔
• Closing paragraph

3. While preparing for effective business writing Drafting stage involves all of the following EXCEPT:

• Develop appropriate beginning paragraph
• Compose the body
• Develop appropriate ending paragraph
• Editing ✔

4. To begin a disappointed newsletter with a negative information, ___ a negative situation

• Eases
• Reduces
• Complicates ✔
• Relieves

5. Which of the following is not suggested to improve the effectiveness of the opening paragraph of business writing?

• Use a U-viewpoint in the opening
• Use a fast-start beginning rather than slow beginning
• Use a U-viewpoint and I-viewpoint together in the opening ✔
• Keep the beginning paragraph fairly short

6. All of the following suggestions help improve the effectiveness of the opening paragraph EXCEPT:

• Make sure the beginning is appropriate for the reader
• Make sure the beginning is inappropriate for the situation ✔
• Use a fast-start beginning rather than a slow beginning
• Keep the beginning paragraph fairly short

Lecture # 32 – Parts of Business Letter

1. Bcc stands for:

• Blind carbon copy ✔
• Blind compiled copy
• Branded carbon copy
• Branded compiled copy

2. BC is an abbreviation of which of the following?

• Blind copy ✔
• Branded copy
• Begged copy
• Before copy

3. All of the following are Essential parts of a letter EXCEPT:

• Letterhead
• Salutation
• Subject line ✔
• Signature

4. Which one of the following options refers to complimentary close?

• Dear Sir/Madam
• Yours sincerely, ✔
• Confidential
• Head, Communication Dept.

5. All of the following are non essential parts of letter EXCEPT:

• Addressee notation
• Attention line
• Complimentary close ✔
• Subject line

6. Bpc is an abbreviation of which of the following?

• Blind photo copy ✔
• Blind paper copy
• Blind person copy
• Blind pasted copy

Lecture # 33 – Direct-Request Letters (Part 1)

1. While writing a letter to inquire about the people, one should keep in mind all of the following except:

• Respect human rights, both legal and moral
• Ask only for info related to the job
• Stress unrelated information/facts ✔
• Structure the questions around the job

2. The courteous close of a direct request letter contains all of the following EXCEPT:

• A specific request
• Information about how you can reached
• An expression of appreciation or goodwill
• Information about your city ✔

3. In routine requests, it is advised to use direct approach which means:

• Placing the main idea in opening ✔
• Placing the main idea in middle
• Placing the main idea in the end
• Placing the main idea anywhere according to writer’s choice

4. Like all routine messages, routine requests have all of the following EXCEPT:

• An opening
• A body
• A close
• A center ✔

5. Writing a letter to inquire about people involve two considerations. First is the need to respect the rights – legal and moral; second is:

• The need to structure the questions around the job involved ✔
• The need to structure the question according to your own personality and frame of mind
• The need to structure the question keeping in mind the organization you are writing to
• The need to structure the questions with heavy vocabulary

Lecture # 34 – Direct-Request Letters (Part 2)

1. “Would you please send me information about points of interest and scheduled events for families visiting Murree?” Which kind of letter would be suitable for the given information?

• Direct request letter
• Indirect inquiry letter ✔
• Claim letter
• Order letter

   2. Which of the following is the most appropriate opening for an invitation to a fund raising   event?

• Explain the purpose of the event ✔
• Give details of the event
• Extend the invitation
• Remind the recipient to bring a checkbook

  3. Order letters are usually written, when ___ are not available

• Order reports 
• Order blanks ✔
• Purchase reports
• Purchase slips

4. All of the following are qualities of effective claim letters EXCEPT:

• An effective claim letter contains you attitude material
• An effective claim letter presents all the facts pertinent to the situation
• An effective claim letter contains threat ✔
• An effective claim letter makes a definite request

5. Order letters are comprised of all of the following distinct content components except:

• Pertinent information about the items being ordered
• Directions for shipping the merchandize
• Quality report of the items ✔
• Method of payment

6. Which of the following type of letter is used to request general information rather than answers to specific questions?

• Direct request
• Indirect request ✔
• Claim
• Order

Lecture # 35 – Direct-Request Letters (Part 3)

1. Which of the following is not a part of the writing plan of a reservation letter?

• A fast-start opening which identifies the type of room desired and the days needed
• A section which mentions arrival and departure times
• A section describing the quality of the room you booked in the other hotel ✔
• A courteous, action-oriented closing, which mentions your desire for a confirmation

2. The letters written to book some place like room, hall etc. are called

• Informal social invitation letters
• Reservation letters ✔
• Claim letters
• Order letters.

3. Letters of invitation include:

• Speaking invitations
• Informal social invitations
• Formal social invitations
• All of the given ✔

4. All of the following are Important details to include in the letter of invitation EXCEPT:

• The topic of the presentation
• The date and time of presentation
• The venue of the presentation
• The menu of lunch to be given in the end of presentation ✔

Lecture # 36 – Good-News Letters

1. Which statement would be the best close for an adjustment letter?

• We regret the trouble that the faulty keyboard caused you
• Your new keyboard is being air expressed to you ✔
• Your business is appreciated
• You may be interested in upgrading your internal memory with our inexpensive chips

2. Which of the following is NOT true about a congratulatory message?

• The message may be sent to a company relocating to a new building
• The message may be sent to an individual for being elected to an office in a social organization
• The message should focus on the receiver from start to finish
• The message may close by referring to the writer’s assistance to the receiver in his or her achievement ✔

3. Which of the following is the characteristic of a good news letter?

• Begin with good news ✔
• Use slow opening
• Begin with explanatory details or information
• Don’t incorporate a you-viewpoint

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Lecture # 37 – Disappointing-News Letters (Part 1)

1. All of the following functions are performed by a good buffer, except:

• Compliments the reader
• Expresses your appreciation for being thought of
• Assures the reader of your attention to the request
• Indicates your lack of understanding of the reader’s needs ✔

2. All of the following is achieved by adopting audience centered tone in a disappointing news message, EXCEPT:

• Accepting that your disappointing-news represents a firm decision
• Understand that, under the circumstances, your decision was fair and reasonable
• Remain well disposed toward your business
• Destroying the receiver’s pride ✔

3. All of the following are the different types of buffer EXCEPT:

• Agreement
• Fairness
• Cooperation
• Bad news ✔

4. Which of the following is to make a neutral, non-controversial statement that is closely related to the point of the message?

• Buffer ✔
• Feedback
• Communication
• Talk

5. Which of the following method of outlining speech is generally preferred for negative news messages?

• Direct method
• Indirect method ✔
• Supporting method
• Sustaining method

Lecture # 38 – Disappointing-News Letters (Part 2)

1. In a well written disappointing newsletter all of the following points are important, except:

• Enough detail to make the reason for the refusal logically acceptable
• Explaining the company’s policy as logical rather than rigid
• Offering an apology for the decision ✔
• Avoiding negative personal expressions

2. When people ask you for information and you can’t honor the request, you may answer with:

• Direct approach only
• Indirect approach only
• None
• Both direct and indirect approach ✔

3. To say a clear no or writing a straight refusal in a disappointing news letter; all of the following techniques are useful EXCEPT:

• De-emphasize the disappointing news
• Use a conditional statement
• Tell the audience what you did, can do, or will do, rather than what you did not do, cannot do, or will not do
• Use a non-courteous tone ✔

Lecture # 39 – Disappointing-News Letters (Part 3)

1. Which of the following must NOT be adopted in preparing disappointing news messages?

• Use sales-promotion material whenever appropriate
• Consider using an implicit refusal rather than explicit refusal
• Capitalize on what you can do for the reader rather than what you cannot do
• Use negative words or phrases ✔ 

2. All of the following are correct when it comes to writing disappointing news letters EXCEPT:

• Avoid the use of negative words or phrases 
• Avoid making suppositions that are not likely to occur
• Avoid a meaningless closing
• Avoid a neutral or buffered opening ✔

3. Almost every customer who makes a claim is emotionally involved; therefore; the ___ is usually the best approach for a refusal

• Direct method
• Callous method
• Straight method
• Indirect method ✔

4. Which of the following methods is the best approach for refusing a claim?

• Direct method
• Callous method
• Straight method
• Indirect method ✔

Lecture # 40 – Writing Persuasive Message (Part 1)

1. Where do cultural styles of audience in persuasion tend to differ?

• Differ in their responses to persuasive appeals
• Differ in their levels of visible emotion
• Differ in how they regard supporting materials
• All of given ✔

2. With the use of which of the following, we reason from specific evidence to specific evidence?

• Analogy ✔
• Logic
• Induction
• Deduction

3. Which of the following calls on human reason?

• Emotional appeals
• Logical appeals ✔
• Irrational appeals
• Unreasonable appeals

4. With the use of which of the following, we reason from a generalizing to a specific conclusion?

• Analogy
• Logic
• Induction 
• Deduction ✔

5. Which of the following is the most correct statement about the interest section of the indirect plan for persuasion?

• Downplay any negative points
• Be positive and brief
• Make action easy
• Show benefits to receiver ✔

6. Which of the following calls on human feeling, basing the argument on audience needs or sympathies?

• Emotional appeals ✔
• Logical appeals
• Irrational appeals
• Unreasonable appeals

7. How can the credibility of a presenter be increased?

• Being well dressed and well groomed
• Complimenting the audience
• Demonstrating your sincerity
• All of the given ✔

Lecture # 41 – Writing Persuasive Message (Part 2)

Will be available soon…

Lecture # 42 – Writing Persuasive Message (Part 3)

1. The suggested plan for a sales letter includes all of the following elements, EXCEPT:

• An opening that could detract the reader’s attention ✔
• A section that captures the reader’s interest in the product or service you are selling
• A section designed to establish desire and conviction on the part of the reader
• A courteous, action-oriented closing

Lecture # 43 – Writing Résumés (Part 1)

1. Which of the following is not a fallacy about resume?

• The purpose of a resume is to list all your skills and abilities
• The more good information you present about yourself in your resume, the better
• If you want a really good resume, have it prepared by a resume service
• The objective of a resume is to kindle the employer interest and generate an interview ✔

Lecture # 44 – Writing Résumés (Part 2)

Will be available soon…

Unknown MCM301 Finalterm MCQs Lectures

1. What is the basic requirement of Coordinating behavior?

• It requires that group members be in the same geographic area
• It requires the use of verbal communication only
• It requires the use of nonverbal communication only
• It requires the exchange of messages whether verbal or nonverbal ✔

2. Which of the following is true about goodwill messages?

• Seemingly informative
• Presented to change attitudes
• Presented to change behaviors 
• All of the given ✔

3. The direct plan can be used for:

• Sales messages
• Request refusals
• Claims ✔
• None

4. Which type of goodwill message is most likely to use an RSVP?

• Condolence ✔
• Invitation
• Appreciation
• Holiday greeting 

5. Which one of the following information is true about bar charts, simple column charts and multi-column charts?

• can be used effectively for the same purpose ✔
• can be used to illustrate varied values
• Are usually illegal for visual aids
• Are usually not good visual aids

6. The sender analyzes the receiver’s knowledge so that he/she could:

• Compose the message at the proper level
• Emphasize receiver benefits
• Choose the approach to use in the message
• Avoid making a negative impression ✔

Upcoming MCM301 Finalterm Content

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Conclusion

In preparation for the finalterm exams at the Virtual University of Pakistan, SSWT has provided a valuable resource for students studying MCM301 Finalterm MCQs. With organized MCQs and correct answers, this material is helpful for those with irregular study patterns or who work alongside their studies. SSWT’s comprehensive arrangement of MCM301 Finalterm MCQs offers a convenient and swift route to understanding the subject. We trust that this ready-made resource will be a valuable aid in confidently passing your vu finalterm exams.

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Good luck with your MCM301 Finalterm MCQs and Exams!