1. Fill the gap by selecting the suitable transitional words.

I enjoy reading this new magazine ____ it has good articles.

• However
• Thus
• Moreover ✔
• Furthermore

2. Which of the following statements is a part of persuasion of presentation?

• Gaining willing acceptance of an idea. ✔
• To explain a process of some topics.
• To inform the audience of some new theory of learning.
• To explain the marketing strategy.

3. The oral communication is ___ in its nature and brings back immediate results.

• Sensational
• Communal
• Conversational
• Conventional ✔

4. Table of contents, problem statements and graphs play a great role in promoting ____.

• Contextual clarity
• Stylistic clarity
• Grammatical clarity
• Structural clarity ✔

5. Make the statements as true/false.

Implicit means the purpose which is clearly stated.

• True
• False ✔

6. The role of a ___ is to say how the organization, or same part, will act when confronted with a particular situation.

• Advisor
• Coordinators
• Implementers
• Decision makers ✔

7. The job of ___ is to carry out the decisions that have been taken by the executive of an organization.

• Officials
• Implementers ✔
• Decision makers
• Advisor

8. Which one of the following is NOT a quality of good business and administrative writing?

• Concise
• Clear
• Complimentary ✔
• Correct

9. ___  accuracy refers to the proper coverage of your topics in appropriate details.

• Stylistic
• All of the above
• Technical
• Document ✔

10. Fill the gap by selecting the suitable transitional words.

Karen is rich,___ her cousin Kate is poor.

• However ✔
• Otherwise
• On the contrary
• Therefore

11. While writing a document ___ is written at the beginning of the document.

• Educational qualification
• Statement of objective ✔

12. It is usually really handy to have the letters of ___ from previous employers.

• Declination
• Demotion
• Dismissal
• Recommendation ✔

13. ___ audience is specified audience or demographics group for whom a message is designed.

• Focused
• Sample
• Specific
• Target ✔

14. Oral presentation can be formal or informal depending up on their ___ and purposes and the delivery situation.

• Educational, instrumental
• Impromptu, extempore
• Implicit, explicit ✔
• None of above

15. Oral communication can be formal or informal.

• True ✔
• False

16. A ___ resume emphasizes the functions and tasks the applicant can perform.

• Professional
• Conversation
• Conversational
• Functions ✔

17. Explicit purpose means the purpose which is ambiguity stated.

• True
• False ✔

18. Oral presentation can be formal or informal.

• True ✔
• False

19. Our readers feel ___ if they know we as writers understand their needs.

• Exposed ✔
• None of above
• Threatened
• Less threatened

20. ‘Umer is usually tall sindhi’

Which of the following types of biases does it extremely?

• None of above ✔
• Ethnic bias
• Disability
• Gender bias

21. E-mail messages typically take the form of ___.

• Report
• Memoranda ✔
• Letter
• Proposal

22. There are a number of elements to a/an ___ letters, complete the statement.

• Claim
• Business ✔
• Order
• Inquiry

23. In ___ format the address, date, salutations, paragraphs, and closing are all lined up at the left at the margin.

• Left margin
• Modified block
• Standard writing
• Block or full block ✔

24. Choose the correct option from the following.

___ minutes are often required by federal state, or local law, by laws, charters or regulations in any organization.

• Sample
• Formal ✔
• Meeting
• Informal

25. ‘Eriq is just like all the French, so dismissive of Americans’. The sentence contains ____.

• Disability bias
• Gender bias
• racial bias
• Cultural bias ✔

26. Choose the correct option from the following.

The children forgot their homework ____ the teacher was angry with them.

• After
• So ✔
• Because
• while

27. Choose the correct option from the following.

At the bottom of the last page of a business letter, ____ ‘may show who typed the letter,              whether any material is enclosed with the letter, and who is receiving a copy of the letter.

• Closing phrase
• Front Matter
• End notations ✔
• Body

28. An agenda is a simple list of ___ to be discussed.

• Persons
• Techniques
• Topics ✔
• Accessories

29. Choose the correct option from the following.

In ___ section of the application letter states that you are applying for a specific job title or field.

• End matter
• Solutions
• Front matter ✔
• Body

30. Vowels are divided into ___ long vowels and ___ short vowel sounds.

• 6,6
• 5,7
• 4,8
• 7,5 ✔

31. Writing effectively required ___. 

• Arranging words into correct words
• All of the above ✔
• Conducting a reader analysis
• Adopting sentences and paragraphs to the intended audience

32. Fill the gap by selecting the suitable transitional words. 

You’d better take a taxi ___ , you will arrive late.

• Therefore
• Consequently
• Furthermore
• Otherwise ✔

33. The role of ____ is to provide information for the decision maker.

• Executives ✔
• Office workers
• Advisors
• Implementers

34. Which of the following is/are the main aspect/s of written accuracy?

• All of the above ✔
• Technical
• Document
• Stylistic accuracy

35. Objectives should always be ___.

• Measurable
• Specific
• All of the given options ✔
• attainable

36. Documents that are meant to ‘enact’ something include authorization memoranda and   ____. 

• Recommendations
• Inquiry letters
• Acceptance letters ✔
• Resumes

37. ___ is not one of the 7 C’s of communications.

• Clarity
• Conciseness
• Correctness
• Character ✔

38. ‘Procedures’ and ‘work plans’ are the sections of ___.

• Resumes
• Proposals
• Job application letters
• Inquiry letters ✔

39. When a writer is psychologically unable to compose a document he or she has ___.

• Writer’s block ✔
• Writer’s jam
• Writer’s hindrance
• Writer’s wedge

40. To communicate effectively, one should develop not only skills, but also a ___ with others.

• Sense of humor
• Sense of understanding
• All of above ✔
• Sense of empathy

41. Stylistic accuracy concerns the careful use of ___ to express meaning.

• Proverbs
• cliche`s 
• Language ✔
• Idioms

42. Choose the concise expression for the phrase on the occasion of,’

• If
• Which
• When ✔
• because

43.  Choose the correct option from the following.

Style guidance provides definite ___ for preparing a document.

• Objective
• Purpose ✔
• Instructions
• Material

44. Which of the following appears at the end of the report?

• Footnote ✔
• End note
• All of the given options
• citations

45. A sales letter is a document designed to generate sales, therefore it persuades the reader  ___.

• Lend support to the product
• Take specific action
• Request additional information
• All of the given options ✔

46. In report writing it is advised to describe facts and events in ___ terms.

• Indefinite
• Concrete ✔
• Cover
• Conditional

47. Which of the following parameters defines psycholographical of consumers?

• Education
• Attitude ✔
• Occupation
• Income

48. Which one of the following phrases are likely to offend and should be avoided?

• I prefer,  we must deny
• We allow, we must reject
• I must refuse, we must deny ✔
• We welcome, i must refuse

49. ___ separates a question tag from the rest of the sentence.

• A dash
• A semi-colon
• A colon
• A comma ✔

50. Fill the gap by selecting the suitable transitional words. 

Maryam comfortably speaks English and Urdu ____ she is expert in chinese.

• Consequently
• Besides ✔
• Because
• Since

51. Defining purpose is the ____ task providing a report or proposal.

• First ✔
• Second
• Third
• Last

52. ____in the sender is important in getting a favorable reaction

• Impartially
• Credibility ✔
• Attitude
• perception

53.Choose the correct option from the following.

In ___ type of resume, you may place your name along the bottom or side.

• Conversation resume
• Non- conversational resume ✔
• Functional resume
• None of above

54. It is the ___ job to carry out the decisions that have been made.

• Officials
• Implementers ✔
• Decision makers
• Advisor

55. Content words (noun, adverb, adjective, verbs) have only denotative meaning.

• True
• False ✔

56. Identify and label the type of audience.

___ has the least technical knowledge and needs explanations.

• Manager ✔
• Technician
• Layperson
• Philosopher

57. Which of the following is not an implicit purpose of a document.

• To establish a relationship
• To create trust and establish credibility
• To documents action
• To provide information ✔

 58. The need of your audience can be keeping ____ in view their purpose in reading the document.

• Misleading
• Accessed ✔
• Controlled
• Manipulated

59. General experts possess extensive knowledge about a field in ___.

• General ✔
• Particular
• Both of above
• None of above

 60. It’s getting very late ___.

• I’II have to speed you
• I’II have to accelerate you
• I’II have to hurry
• I’II have to push you ✔

61. What kind of paper should be used for a conversational resume?

• Pink
• Gold
• White ✔
• Canary

62. Information and background information should be ____ when your reader is a technician.

• Comprehensive
• Detail-oriented
• Brief ✔
• Omitted

63. Make the statement as true/false.

Oral presentation can be presented in the form of formal form only.

• True
• False ✔

64. Complex readers are the readers consisting of ____ groups with widely varying background and responsibilities.

• Similar
• Diverse ✔

65. Which of the following is the prominent feature of the extempore method of presentation?

• Incompleteness
• Poor organization
• Indifferent towards the audience
• Planning before the speaking ✔

66. Audience analysis is ____ in a professional environment.

• Vital ✔
• Futile
• Optional 
• Compulsory

67.  Make the statement as true/false.

Explicit purpose serves to provide information and give instruction.

• True
• False ✔

68. Objective should always be ____.

• Specific
• Attainable
• Measurable
• All of the given options. ✔

69. Which of the following characteristics is essential while defining communication?

• Receiving 
• Interpreting
• Sharing ✔
• Sending

70. Which of the following font should be used on overhead projection transparencies?

• 10pt Time Roman
• 15pt Time Roman
• 18pt Time Roman ✔
• 22pt Time Roman

71. Which type of language is used while talking to a friend?

• Formal
• Informal ✔
• Semi Formal
• Academic

72. The second highest post in an organization is titled as ___.

• Chief executive ✔
• Manager
• Director
• Country manager

73. Here are your shoes, i (just/clean) them.

• Just cleaned
• Have Just cleaned ✔
• Has Just cleaned
• Just clean

74. Our fundamental ___ of effective writing is to put the key information at the beginning.

• Case
• Example
• Situation ✔
• Principal

75. Choose the correct option from the following.

Style guides provide definite ____ for preparing a document.

• Instructions ✔
• Purpose
• Objective
• material

76. What is a buffer in a negative message?

• It explains the reasons of negative messages ✔
• It closes the message
• It is neutral or positive message
• It clearly stated the negative message

77. Reports are considered to be ____ in the workplace and, thus they need to be precise, accurate and difficult to misinterpret.

• Secret document
• Private document
• Public document 
• Legal documents ✔

78. Advisors provide information and advice to the ____.

• Decision maker ✔
• Reader
• Layperson
• Office man

79. While delivering a presentation your personal appearance affects you.

• Confidence
• Creativity
• Delivery
• Credibility ✔

80. Implicit purpose means the purpose which is not _____ stated in the document.

• Chronologically ✔
• Clearly
• definitely
• Sequentially

81. Select the option which gives the literal meaning of the word ‘revision.’

• Adjustment ✔
• Amendment
• Organization
• feeling

82. The second stage reader of your resume includes the ____ of the department you have to work for.

• Clerks
• Office workers
• Officials
• Managers ✔

83. Messages are also sent to the speaker from the listener. These are called ____.

• Encodings
• Feedback ✔
• Channels
• Coding

84. Choose the correct form of verb.

The clock is slow. It isn’t slow, it(stops).

• Had stopped
• Has stopped ✔
• Stopped
• stop

85. Audience analysis is ____ in a professional environment.

• Futile
• Vital ✔
• Uncommerical
• optional

86. Effective business communication is not ____.

• Audience-focused
• Purpose-driven
• Writer-focused ✔
• Concise

87. Choose the correct form of the modifier that correctly completes the following sentence.

Ali is ___ at this word game than I am.

• More good
• Better
• Best 
• Good ✔

88. Choose the correct option.

• Dipping the spoon into the pot simmering soup, Jean felt the spoon slip out.
• Dipping the spoon into the pot of simmering soup, Jean felt the spoon slip out her hand .
• Dip the spoon into the pot of simmering soup, Jean felt the spoon slip out of her hand. ✔
• Dipping the spoon into the pot of simmering soup, Jean felt the spoon slip out of her hand.

89. A good technical terminology must match with it ___.

• Qualification of the speaker
• Content delivered
• Organization concerned
• Ability and understanding of the audience ✔

90. Fill in the blank by choosing the correct interrogative pronoun.

____ do you consider to be a better teacher?

• Who 
• Whom ✔
• Which
• Whose

91. Fill in the blank by choosing the correct interrogative pronoun.

___ is the better idea, hassan’s or rida’s?

• Who 
• Whom
• Which ✔
• Whose

92. The best way to write a business plan is to use a standard template provided by one of the banks or specialist business plan software.

• True ✔
• False

93.  Identify the correct sentence structure for the following sentence from the given options. 

‘Ali took a rime of pages.’

• SV
• SLVC
• SVO ✔

94. Which of the following sentences is correctly punctuated?

• I tried to respond to: his questions and answers.
• I tried to respond to: his questions, and answers.
• I tried to respond to his questions and answers. ✔
• I tried to respond to; his questions and answers.

95. The programmer quits, the following sentence is an example of:

• SV ✔
• SLVC
• SVO

96. I did have neither her address nor her phone number.

It is an example of ____.

• None of above
• Misplaced adverb
• Misplaced verb
• Double marker ✔

97. The programmer kicked the terminal. The following sentence is an example of 

• SV
• SLVC
• SVO ✔

98. ____ problems are discovered during the editing phase.

• Documentation
• Design
• Organizational ✔
• Functional

99. In shorts, report attachment may consist of ___.

• Two pages
• Three pages
• Four pages
• Several pages ✔

100. A buffer is the last step while writing an indirect plan.

• False ✔
• True

101. Which of the following is the best tool for collecting primary data?

• Periodicals
• Journals
• Surveys ✔

102. What is the last step in planning a report?

• Preparing a work plan
• Defining the outlines and phrases
• Conducting research
• Interrupting your investigation and research ✔

103. When the presentation of information is based on the site or location when it is called ___.

• Ascending order
• Descending order
• Geographical order ✔
• Chorongcial

104. A ___ does not carry a cover, table of content or any special display, it is personal, informal and relaxed in style.

• Short report ✔
• Long report
• All of  above

105. Desire is one of the four phases of the AIDA plan.

• False
• True ✔

106. Defining purpose is the ___ task in planning a report or proposal.

• First ✔
• Last
• Second
• Forth

107. Step by step presentation of focus/information in a report is known as ____ order.

• Geographical
• Sequential ✔
• Categories
• Spatial

108. Always conduct a message which addresses the ____ needs of the customer.

• Overall ✔
• For
• Momentary
• Partial

109. Which of the following is a method to communicate bad news to the customer?

• Avoid overemphasizing the positive aspect
• de- emphasizing to bad news
• Avoid blunt statements likely to offend
• All of the above ✔

110. Which of the following phrases is likely to be offered and should be avoided?

• We must deny… ✔
• We appreciate …
• None of the above
• You are welcome to…

111. What is the presentation of information is based on the site or location then it is called an ___ .

• Ascending order
• Descending order
• Geographical order ✔
• Chronological

112. A message organized by using the direct plan starts with a buffer statement.

• True ✔
• False

113. Which of the following plans should be used for a bad news message?

• Positive plan
• Direct plan ✔
• Indirect plan 
• Neutral plan

114. Observation is one of the tools to collect secondary data.

• True
• False ✔

115. Creating ___ is helping the audience to embrace the idea by exploring how the change will benefit them.

• Interest
• Desire ✔
• Attention
• Action

116. The ___  message influences the audience by informing them and growing their understanding the audience is free to choose.

• Persuasive ✔
• Good news
• Bad news
• All of the above

117. Which of the following options is likely to offend and should be avoided?

• We must turn down.. ✔
• We are delighted to…
• Please contact us to …
• We appreciate ….

118. Which of the following offers information without analysis or recommendations?

• Analytical reports
• Proposal
• None of above
• Informational report ✔

119. Studying a physical object ____ means to study it left to right, top to bottom inside to outside.

• Ascending order
• Spatially ✔
• Geographical order
• Chronological

120. A formal survey is a way of finding out what a cross-section of people thinks about something.

• True ✔
• False