Instructions:

· Upload your assignments in a proper format, i.e. MS word file. Corrupt files will be awarded zero marks.
· The assignments should be zoomed in at 100%.
· Please avoid plagiarism; plagiarized work will be marked zero.
· After the due date, the assignments submitted via email would not be entertained.
· Please avoid submitting copied assignments; otherwise, such a case would be referred to the discipline committee.
· The font color should be preferably black and font size 12 Times New Roman.

Q1. In the following list, each sentence contains some positive words that are frequently used in customer service departments of today’s business world. Identify the most positive word from each sentence and write it in the column below against the relevant number.        (10 Marks)

1. I will definitely make sure that your application gets sorted out.

2. Our manager is in absolute agreement with you on your present claim.

3. Our company has decided a fantastic alternative for your watch.

4. Your suggestion is excellent that our company should invest in house building sector.

5. It is brilliant that we and our customers are on the same page about the quality of our products.

6. Lahore & co. provides a friendly service to its customers.

7. Our bank can certainly help you in your financial crisis.

8. Our manager will quickly run through your file for our loan approval.

9. Nestle has a generous offer for its customer at the end of February.

10. The CEO of Toyota Company has great news for the customers of the company.

Q2. Ten behaviors are generally considered as bad behaviors at work place. Two of them are given here. Write a paragraph of 150-200 words on ANY ONE of them.       (10 Marks)

1. Employment discrimination

2. Taking credit for someone else’s work

Here are some links from which you can take help and write beautiful paragraph using your own wordings. We hope this will hep you a lot:

http://www.plagiarism.org/article/what-is-plagiarism

http://www.thoughtleadersllc.com/2011/05/how-to-handle-when-someone-else-takes-credit-for-your-work/

https://en.wikipedia.org/wiki/Plagiarism

https://en.wikipedia.org/wiki/Employment_discrimination

https://www.eeoc.gov/laws/types/

https://www.eeoc.gov/youth/discrim.html

https://www.eeoc.gov/laws/types/fs-relig_ethnic.cfm

https://personalexcellence.co/blog/take-credit/

https://thecooperreview.com/ways-take-credit-for-someone-elses-work/

https://www.themuse.com/advice/what-to-do-when-someone-takes-credit-for-your-work

https://www.thebalancecareers.com/types-of-employment-discrimination-with-examples-2060914