MCM301 Communication Skills Quiz MCQs Lecture 23-45 Final Term Objective Questions | SUPERSTARWEBTECH

MCM301 Communication Skills OBJECTIVE QUESTIONS

MCM301-Communication Skills Quiz #Objective #Questions

1. Careful outlining of topics is helpful for all of the given reasons EXCEPT:

  • It improves the clarity of message
  • It saves writing time
  • It enables to emphasize properly the various topics in the message
  • It keeps the suspense in message

2. All of the following statements about groups are true, EXCEPT:

3. While determining the order of the topics, one should review the outline, keeping all of the following questions in mind. EXCEPT:

  • Are the ideas of equal importance presented in a parallel manner?
  • Is the sequence of the topics appropriate for the development method I am using?
  • Is the sequence of the topics likely to add clarity to my message?
  • Are related topics properly shuffled?

4. Writing with you-attitude shows sincere ___ for the reader.

  • Apathy
  • Concern
  • Sympathy
  • Curiosity

5. When do you think groups, rather than individuals working alone, should be used to solve a problem?

6. Which of the following is NOT the stage of effective business writing?

  • Planning Stage
  • Organizing Stage
  • Drafting Stage
  • Theater Stage

7. Which one of the following would not be interpreted to mean brevity which will result in an incomplete message?

8. When applied to business messages ‘correctness’ means all of the following EXCEPT:

  • Use the right level of language
  • Check accuracy of words, information, and data
  • Use correct grammar and punctuation
  • Check font style

9. What is the basic requirement of Coordinating behavior?

10. ___ is the language of business correspondence written for a general readership.

11. While writing a letter to inquire about the people, one should keep in mind all of the following except:

12. Bcc stands for:
  • Blind carbon copy
  • Blind compiled copy
  • Branded carbon copy
  • Branded compiled copy
13. While you plan to make a good speech, you must be engaged in which of the following?
14. When people ask you for information and you can’t honor the request, you may answer with:
15. In a well written disappointing newsletter all of the following points are important, except:
  • Enough detail to make the reason for the refusal logically acceptable
  • Explaining the company’s policy as logical rather than rigid
  • Offering an apology for the decision
  • Avoiding negative personal expressions
16. Which of the following is not a part of the writing plan of a reservation letter?
17. The letters written to book some place like room, hall etc. are called
18. Which of the following is not suggested for an appropriate ending of business writing (request letters)?
19. In a direct request letter, request can be presented in:
  • Middle paragraph
  • Closing paragraph
  • First sentence
  • Closing paragraph
20. Which of the following is NOT the stage of effective business writing?
21. While preparing for effective business writing Drafting stage involves all of the following EXCEPT:
  • Develop appropriate beginning paragraph
  • Compose the body
  • Develop appropriate ending paragraph
  • Editing
22. Which of the following is NOT a result of incomplete messages?
23. “His GPA in 2000 (MBA) was 3.9 on a four point scale”. Which of the following is a correct and more concrete form of this statement?
24. The vocabulary of informal writing is:
25. Which of the following is not a fallacy about resume?
26. The suggested plan for a sales letter includes all of the following elements, EXCEPT:
27. Where do cultural styles of audience in persuasion tend to differ?
  • Differ in their responses to persuasive appeals
  • Differ in their levels of visible emotion
  • Differ in how they regard supporting materials
  • All of given
28. Which of the following must NOT be adopted in preparing disappointing news messages?
  • Use sales-promotion material whenever appropriate
  • Consider using an implicit refusal rather than explicit refusal
  • Capitalize on what you can do for the reader rather than what you cannot do
  • Use negative words or phrases ✔ 
29. All of the following functions are performed by a good buffer, except:
30. All of the following is achieved by adopting audience centered tone in a disappointing news message, EXCEPT:
  • Accepting that your disappointing-news represents a firm decision
  • Understand that, under the circumstances, your decision was fair and reasonable
  • Remain well disposed toward your business
  • Destroying the receiver’s pride

31. Which of the following is true about goodwill messages?

  • Seemingly informative
  • Presented to change attitudes
  • Presented to change behaviors 
  • All of the given
32. Which statement would be the best close for an adjustment letter?
33. The direct plan can be used for:
  • Sales messages
  • Request refusals
  • Claims
  • None 
34. BC is an abbreviation of which of the following?
  • Blind copy
  • Branded copy
  • Begged copy
  • Before copy
35. With the use of which of the following, we reason from specific evidence to specific evidence?
36. All of the following are correct when it comes to writing disappointing news letters EXCEPT:
37. Which of the following calls on human reason?
  • Emotional appeals
  • Logical appeals
  • Irrational appeals
  • Unreasonable appeals
38. Almost every customer who makes a claim is emotionally involved; therefore; the ___ is usually the best approach for a refusal
39. All of the following are the different types of buffer EXCEPT:
  • Agreement
  • Fairness
  • Cooperation
  • Bad news
40. Which of the following is to make a neutral, non-controversial statement that is closely related to the point of the message?
  • Buffer
  • Feedback
  • Communication
  • Talk
41. With the use of which of the following, we reason from a generalizing to a specific conclusion?
42. To say a clear no or writing a straight refusal in a disappointing news letter; all of the following techniques are useful EXCEPT:
  • De-emphasize the disappointing news
  • Use a conditional statement
  • Tell the audience what you did, can do, or will do, rather than what you did not do, cannot do, or will not do
  • Use a non-courteous tone
43. Which of the following is the most correct statement about the interest section of the indirect plan for persuasion?
44. Which type of goodwill message is most likely to use an RSVP?
  • Condolence
  • Invitation
  • Appreciation
  • Holiday greeting
45. Which of the following is NOT true about a congratulatory message?
46. Which of the following is the characteristic of good news letter?
  • Begin with good news
  • Use slow opening
  • Begin with explanatory details or information
  • Don’t incorporate a you-viewpoint
47. Which of the following method is the best approach for refusing a claim?
48. Which of the following calls on human feeling, basing the argument on audience needs or sympathies?
49. Checking for the accuracy of dated figures, amounts and numbers, misspelled words, topographic errors etc. is done in which stage of writing?
50. Which of the following is the informal report used to communicate with individuals outside of organization?
  • Letter
  • Memo
  • Periodical
  • Magazine
51. Letters of invitation include:
  • Speaking invitations
  • Informal social invitations
  • Formal social invitations
  • All of the given
52. All of the following are Essential parts of a letter EXCEPT:
53. The courteous close of a direct request letter contains all of the following EXCEPT:
54. “Would you please send me information about points of interest and scheduled events for families visiting Murree?” Which kind of letter would be suitable for the given information?
55. In routine requests, it is advised to use direct approach which means:
  • Placing the main idea in opening
  • Placing the main idea in middle
  • Placing the main idea in the end
  • Placing the main idea anywhere according to writer’s choice
56. Which of the following is the most appropriate opening for an invitation to a fund raising event?
57. To begin a disappointed newsletter with a negative information, ___ a negative situation
58. Which one of the following options refers to complimentary close?
59. Which of the following is not suggested to improve the effectiveness of the opening paragraph of business writing?
60. Order letters are usually written, when ___ are not available
  • Order reports 
  • Order blanks
  • Purchase reports
  • Purchase slips
61. All of the following are non essential parts of letter EXCEPT:
62. All of the following are qualities of effective claim letters EXCEPT:
  • An effective claim letter contains you attitude material
  • An effective claim letter presents all the facts pertinent to the situation
  • An effective claim letter contains threat
  • An effective claim letter makes a definite request
63. Like all routine messages, routine requests have all of the following EXCEPT:
  • An opening
  • A body
  • A close
  • A center
64. All of the following suggestions help improve the effectiveness of the opening paragraph EXCEPT:
65. Due to which one of the following reason the claim letter differs from other positive and neutral messages using the direct plan
66. Bpc is an abbreviation of which of the following?
67. Writing a letter to inquire about people involve two considerations. First is the need to respect the rights – legal and moral; second is:
  • The need to structure the questions around the job involved
  • The need to structure the question according to your own personality and frame of mind
  • The need to structure the question keeping in mind the organization you are writing to
  • The need to structure the questions with heavy vocabulary
68. All of the following are Important details to include in the letter of invitation EXCEPT:
69. Order letters are comprised of all of the following distinct content components except:
  • Pertinent information about the items being ordered
  • Directions for shipping the merchandize
  • Quality report of the items
  • Method of payment
70. Which of the following type of letter is used to request general information rather than answers to specific questions?
71. How can the credibility of a presenter be increased?
  • Being well dressed and well groomed
  • Complimenting the audience
  • Demonstrating your sincerity
  • All of the given
72. Which one of the following is not required to keep conciseness in writing?

73. All of the following steps are found in the planning stage of business writing, EXCEPT:

  • Determine your purpose
  • Consider your reader
  • Choose your idea
  • Proofreading
74. Which one of the following information is true about bar charts, simple column charts and multi-column charts?
75. To find the right media for your presentation you need to first determine which one of the following?
  • The size of your audience
  • Equipment and supply limitations
  • The presentation budget
  • All of the given
76. All of the following are the characteristics of concrete writing EXCEPT:
  • Specific
  • Definite
  • Vivid
  • Vague
77. All of the following are considered as some basic truths about human nature that helps us humanize our business messages, EXCEPT:
78. All of the following are the elements of effective written communication EXCEPT:
79. All of the following factors bring the element of completeness in a message EXCEPT:
80. Which of the following method of outlining speech is generally preferred for negative news messages?
81. “His black assistant speaks more clearly than he does”. Which kind of biasness this sentence shows?
82. Which one of the following group often meets face to face with a common purpose in mind?
83. ___ is often regarded as an undesirable thing, which prevents the best ideas from being adopted
84. While using a flip board in presentation, 6×6 formula is used. What does it refers to?
85. The sender analyzes the receiver’s knowledge so that he/she could:

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MCM301 Communication Skills Quiz MCQs Lecture 1-22 MidTerm Objective Questions | SUPERSTARWEBTECH

MCM301 Communication Skills OBJECTIVE QUESTIONS

MCM301-Communication Skills Quiz #Objective #Questions

1. Which of the following process is the automatic psychological process of receiving aural stimuli?

  • Listening 
  • Hearing ✔
  • Filtering
  • Speaking

2. Interpersonal communication processes depend on how many qualities of the communicator?

  • Four
  • Five ✔
  • Eight 
  • More than ten

3. Each morning Amna decides how to dress? what to eat? where to go? etc. This refers to which of the following level of communication?

  • Interpersonal Communication 
  • Mediated Communication
  • Intrapersonal Communication ✔
  • Person-to-Group Communication

4. Which one of the following statement defines the situational context of interpersonal communication?

  • It concerns your reactions to the other person.
  • It deals with the psycho-social “where” you are communicating. ✔
  • It is who you are and what you bring to the interaction.
  • It deals with the physical “where” you are communicating.

5. Farah was doubtful about Saman’s intentions when she was trying to convince her to invest in the new project. Which form of listening it is?

  • Empathic listening
  • Critical listening
  • Active listening ✔
  • Preferential listening

6. Which of the following is a strategy for better listening?

  • Listen for facts, not feelings ✔
  • Listen for feelings only.
  • Listen for feelings as well as facts.
  • Listening to facts that demonstrate feelings

7. Mediated communication occurs through:

  • Letters, reports, forms, and interoffice memoranda ✔
  • Letters, newspapers, and radio
  • Newspapers, books, and TV
  • TV, radio and wall chalking 

8. What type of communication it would be when co-workers decide to meet to deal with a problem?

  • Upward
  • Horizontal
  • Downward
  • Intrapersonal ✔

9. What is involved in the communication process?

  • Idea-encoding-channel-decoding-feedback ✔
  • Idea-information-channel-receiver
  • Information-channel-receiver
  • Sender-receiver-channel

10. All of the following are the tips to become a better listener, EXCEPT:

  • Don’t talk while listening
  • Keep an open mind
  • Don’t jump to conclusions
  • Creating interruptions ✔

11. Partial or marginal listening can distort the intent of which of the following?

  • Message ✔
  • Channel
  • Source
  • All of the given

12. Select who/which of the following is responsible to initiate actions to overcome physical barriers:

  • Sender ✔
  • Receiver
  • Medium
  • Message

13. A thesis statement is a ___ of your speech.

  • Core idea or bottom line ✔
  • End of the speech
  • Body
  • Indirect statement

14. In general, there are ___ of newspaper indexes:

  • Two kinds
  • Three kinds ✔
  • Many kinds
  • None of the given

15. ___ is a process which demands that full attention be paid to the spoken material.

  • Speaking
  • Listening ✔
  • Hearing
  • Dialogue

16. Conflicting information develops:

  • Mental turbulence ✔
  • Good understanding
  • Psychological disorders
  • Sharp thinking

17. When centring on the audience, you start by finding ___ that enable you to identify with them.

  • Rare traits
  • Common traits ✔
  • Extraordinary character
  • Unusual quality

18. Which of the following is correct about human memory?

  • Not very sharp
  • Reconstructive ✔
  • Poorly developed
  • All of the given

19. Self-confident individuals stand more erect than those:

  • who lack confidence ✔
  • who are over-confident
  • who are submissive
  • who are arrogant

20. Audience information such as age, gender, education, and socioeconomic status falls into a category known as

  • Profiling 
  • Demographics
  • Topoi
  • MYGLO 

21. Which type of speaking relies on speaking notes?

  • Manuscript
  • Memorized 
  • Impromptu
  • Extemporaneous

22. All of the following correct about the rules of finding a topic of speech except:

  • begin early
  • choose a topic you are interested in 
  • select a topic you know about or easily research
  • electronic periodical indexes

23. Which of the following is not a demographic characteristic?

  • sex
  • age
  • cultural background
  • attitude

24. Which one of the following pattern is especially effective if the audience already knows that the problem exists?

  • problem/solution order
  • cause/effect order
  • deductive order
  • inductive order

25. All of the following statements are the purposes of forming an outline for a speech EXCEPT one. Which one is it?

  • It helps put order to the information
  • It serves as a model to check your work
  • It serves as a guide from which to deliver your speech
  • It helps to build confusion for the listeners

26. All of the following types of periodicals except:

  • Journals
  • Magazines
  • Newspapers
  • Note-cards

27. Which one of the following is a planned and rehearsed speech that uses different words during rehearsals?

  • Manuscript speech
  • Memorized speech
  • Impromptu speech
  • Extemporaneous speech

28. Which phrase shows the key rule to make a good speech?

  • To keep in mind that audiences care most about things that directly affect them
  • To avoid the audience’s choice and most about things that directly affect them
  • Centring on the self
  • To keep in mind that idea that is presented in speech

29. Which one of the following defines interpersonal communications communication that occurs between people who have known each other for some time?

  • Development view
  • Contextual view
  • Relative view
  • Virtual view

30. Which of the following involves grasping what the speaker means by seeing the ideas and information from his/her point of view?

  • Listening
  • Hearing
  • Filtering
  • Speaking

31. On average, how faster a person can think than the listener can talk?

  • Ten times
  • Five times
  • Four times
  • Three times

32. Excitement is communicated by:

  • A high-pitched voice
  • The rapid rate of speaking
  • Shrill voice
  • All of the given

33. Motivation is the process of:

  • Satisfying internal needs through actions and behaviours
  • Resolving issues in an informal or formal atmosphere
  • Maintaining public relations
  • Working with other employees in a depressed atmosphere

34. ___ can also seriously impede the transmission of ideas.

  • Tolerance
  • Broadsides
  • Prejudice
  • Acceptance

35. Poor retention either on the part of the sender or on the part of the receiver can create problems or lead to ___

  • Misunderstanding
  • Hatred
  • Understanding
  • Generosity

36. Which of the following is the process of giving symbols meanings through the unique contents of each person’s mind?

  • Listening
  • Hearing
  • Filtering
  • Speaking

37. What does frequent eye contact show?

  • Tension
  • Liking
  • Rejection
  • Boredom

38. Which of the following is NOT a form of nonverbal communication?

  • Gestures
  • Facial expression
  • Appearance
  • A radio interview

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