1. Careful outlining of topics is helpful for all of the given reasons EXCEPT:
- It improves the clarity of message
- It saves writing time
- It enables to emphasize properly the various topics in the message
- It keeps the suspense in message ✔
2. All of the following statements about groups are true, EXCEPT:
- Group members strive to achieve some common purpose
- Group members influence and are influenced by one another
- Group members are interdependent
- Group members must interact face-to-face ✔
3. While determining the order of the topics, one should review the outline, keeping all of the following questions in mind. EXCEPT:
- Are the ideas of equal importance presented in a parallel manner?
- Is the sequence of the topics appropriate for the development method I am using?
- Is the sequence of the topics likely to add clarity to my message?
- Are related topics properly shuffled? ✔
4. Writing with you-attitude shows sincere ___ for the reader.
- Apathy
- Concern ✔
- Sympathy
- Curiosity
5. When do you think groups, rather than individuals working alone, should be used to solve a problem?
- When the task requires a limited amount of information and skills
- When a quick resolution is essential
- When commitment to the decision is important ✔
- When the task is fairly simple and straightforward
6. Which of the following is NOT the stage of effective business writing?
- Planning Stage
- Organizing Stage
- Drafting Stage
- Theater Stage ✔
7. Which one of the following would not be interpreted to mean brevity which will result in an incomplete message?
- Conciseness ✔
- Correctness
- Consideration
- Courtesy
8. When applied to business messages ‘correctness’ means all of the following EXCEPT:
- Use the right level of language
- Check accuracy of words, information, and data
- Use correct grammar and punctuation
- Check font style ✔
9. What is the basic requirement of Coordinating behavior?
- It requires that group members be in the same geographic area
- It requires the use of verbal communication only
- It requires the use of nonverbal communication only
- It requires the exchange of messages whether verbal or nonverbal ✔
10. ___ is the language of business correspondence written for a general readership.
- Informal English ✔
- Formal English
- Common English
- African English
11. While writing a letter to inquire about the people, one should keep in mind all of the following except:
- Respect human rights, both legal and moral
- Ask only for info related to the job
- Stress unrelated information/facts ✔
- Structure the questions around the job
- Blind carbon copy ✔
- Blind compiled copy
- Branded carbon copy
- Branded compiled copy
- Audience-centered approach ✔
- Self-centered approach
- Theme or idea of the subject
- Results
- Direct approach only
- Indirect approach only
- None
- Both direct and indirect approach ✔
- Enough detail to make the reason for the refusal logically acceptable
- Explaining the company’s policy as logical rather than rigid
- Offering an apology for the decision ✔
- Avoiding negative personal expressions
- A fast-start opening which identifies the type of room desired and the days needed
- A section which mentions arrival and departure times
- A section describing the quality of the room you booked in the other hotel ✔
- A courteous, action-oriented closing, which mentions your desire for a confirmation
- Informal social invitation letters
- Reservation letters ✔
- Claim letters
- Order letters
- Keep the ending paragraph as long as circumstances allow ✔
- State who is to perform the desired action if the action is to be performed by someone other than the reader
- Include reader-benefit material, if appropriate
- Middle paragraph
- Closing paragraph
- First sentence ✔
- Closing paragraph
- Planning stage
- Organizing stage
- Drafting stage
- Body composition stage ✔
- Develop appropriate beginning paragraph
- Compose the body
- Develop appropriate ending paragraph
- Editing ✔
- Loss of goodwill
- Loss of valued customers
- Loss of sales
- Gaining the good name ✔
- His GPA was 3.9 on a four point scale ✔
- His GPA was good in 2000
- He got a good score in his MBA Program
- All of the given
- Less difficult ✔
- Tricky
- Intricate
- All of given
- The purpose of a resume is to list all your skills and abilities
- The more good information you present about yourself in your resume, the better
- If you want a really good resume, have it prepared by a resume service
- The objective of a resume is to kindle the employer interest and generate an interview ✔
- An opening that could detract the reader’s attention ✔
- A section that captures the reader’s interest in the product or service you are selling
- A section designed to establish desire and conviction on the part of the reader
- A courteous, action-oriented closing
- Differ in their responses to persuasive appeals
- Differ in their levels of visible emotion
- Differ in how they regard supporting materials
- All of given ✔
- Use sales-promotion material whenever appropriate
- Consider using an implicit refusal rather than explicit refusal
- Capitalize on what you can do for the reader rather than what you cannot do
- Use negative words or phrases ✔
- Compliments the reader
- Expresses your appreciation for being thought of
- Assures the reader of your attention to the request
- Indicates your lack of understanding of the reader’s needs ✔
- Accepting that your disappointing-news represents a firm decision
- Understand that, under the circumstances, your decision was fair and reasonable
- Remain well disposed toward your business
- Destroying the receiver’s pride ✔
31. Which of the following is true about goodwill messages?
- Seemingly informative
- Presented to change attitudes
- Presented to change behaviors
- All of the given ✔
- We regret the trouble that the faulty keyboard caused you
- Your new keyboard is being air expressed to you ✔
- Your business is appreciated
- You may be interested in upgrading your internal memory with our inexpensive chips
- Sales messages
- Request refusals
- Claims ✔
- None
- Blind copy ✔
- Branded copy
- Begged copy
- Before copy
- Analogy ✔
- Logic
- Induction
- Deduction
- Avoid the use of negative words or phrases
- Avoid making suppositions that are not likely to occur
- Avoid a meaningless closing
- Avoid a neutral or buffered opening ✔
- Emotional appeals
- Logical appeals ✔
- Irrational appeals
- Unreasonable appeals
- Direct method
- Callous method
- Straight method
- Indirect method ✔
- Agreement
- Fairness
- Cooperation
- Bad news ✔
- Buffer ✔
- Feedback
- Communication
- Talk
- Analogy
- Logic
- Induction
- Deduction ✔
- De-emphasize the disappointing news
- Use a conditional statement
- Tell the audience what you did, can do, or will do, rather than what you did not do, cannot do, or will not do
- Use a non-courteous tone ✔
- Downplay any negative points
- Be positive and brief
- Make action easy
- Show benefits to receiver ✔
- Condolence ✔
- Invitation
- Appreciation
- Holiday greeting
- The message may be sent to a company relocating to a new building
- The message may be sent to an individual for being elected to an office in a social organization
- The message should focus on the receiver from start to finish
- The message may close by referring to the writer’s assistance to the receiver in his or her achievement ✔
- Begin with good news ✔
- Use slow opening
- Begin with explanatory details or information
- Don’t incorporate a you-viewpoint
- Direct method
- Callous method
- Straight method
- Indirect method ✔
- Emotional appeals ✔
- Logical appeals
- Irrational appeals
- Unreasonable appeals
- Organizing
- Drafting
- Editing
- Proofreading ✔
- Letter ✔
- Memo
- Periodical
- Magazine
- Speaking invitations
- Informal social invitations
- Formal social invitations
- All of the given ✔
- Letterhead
- Salutation
- Subject line ✔
- Signature
- A specific request
- Information about how you can reached
- An expression of appreciation or goodwill
- Information about your city ✔
- Direct request letter
- Indirect inquiry letter ✔
- Claim letter
- Order letter
- Placing the main idea in opening ✔
- Placing the main idea in middle
- Placing the main idea in the end
- Placing the main idea anywhere according to writer’s choice
- Explain the purpose of the event ✔
- Give details of the event
- Extend the invitation
- Remind the recipient to bring a checkbook
- Eases
- Reduces
- Complicates ✔
- Relieves
- Dear Sir/Madam
- Yours sincerely, ✔
- Confidential
- Head, Communication Dept.
- Use a U-viewpoint in the opening
- Use a fast-start beginning rather than slow beginning
- Use a U-viewpoint and I-viewpoint together in the opening ✔
- Keep the beginning paragraph fairly short
- Order reports
- Order blanks ✔
- Purchase reports
- Purchase slips
- Addressee notation
- Attention line
- Complimentary close ✔
- Subject line
- An effective claim letter contains you attitude material
- An effective claim letter presents all the facts pertinent to the situation
- An effective claim letter contains threat ✔
- An effective claim letter makes a definite request
- An opening
- A body
- A close
- A center ✔
- Make sure the beginning is appropriate for the reader
- Make sure the beginning is inappropriate for the situation ✔
- Use a fast-start beginning rather than a slow beginning
- Keep the beginning paragraph fairly short
- Contains a sales appeal
- Have its explanation omitted
- Places blame on the receiver
- Contains negative information ✔
- Blind photo copy ✔
- Blind paper copy
- Blind person copy
- Blind pasted copy
- The need to structure the questions around the job involved ✔
- The need to structure the question according to your own personality and frame of mind
- The need to structure the question keeping in mind the organization you are writing to
- The need to structure the questions with heavy vocabulary
- The topic of the presentation
- The date and time of presentation
- The venue of the presentation
- The menu of lunch to be given in the end of presentation ✔
- Pertinent information about the items being ordered
- Directions for shipping the merchandize
- Quality report of the items ✔
- Method of payment
- Direct request
- Indirect request ✔
- Claim
- Order
- Being well dressed and well groomed
- Complimenting the audience
- Demonstrating your sincerity
- All of the given ✔
- Including only relevant material
- Adding extra and unrelated information ✔
- Eliminating wordy expressions
- Avoiding unnecessary repetition
73. All of the following steps are found in the planning stage of business writing, EXCEPT:
- Determine your purpose
- Consider your reader
- Choose your idea
- Proofreading ✔
- can be used effectively for the same purpose ✔
- can be used to illustrate varied values
- Are usually illegal for visual aids
- Are usually not good visual aids
- The size of your audience
- Equipment and supply limitations
- The presentation budget
- All of the given ✔
- Specific
- Definite
- Vivid
- Vague ✔
- People are self-centered
- People are defensive
- People are perfect ✔
- People expect courtesy
- Courtesy
- Correctness
- Conciseness
- Cleanliness ✔
- Providing all necessary information
- Answering all questions asked
- Giving something extra, when desirable
- Using vivid, image-building tools ✔
- Direct method
- Indirect method ✔
- Supporting method
- Sustaining method
- Gender biasness
- Racial biasness ✔
- Age biasness
- Disability biasness
- Informal group ✔
- Formal group
- Universal group
- Standard group
- Compromise ✔
- Compulsion
- Impulsion
- Perception
- 6 sentences with 6 different colors on one chart
- 6 words in every sentence written in 6 different colors
- 6 sheets on flip board
- 6 lines, each having 6 words on a sheet ✔
- Compose the message at the proper level
- Emphasize receiver benefits
- Choose the approach to use in the message
- Avoid making a negative impression ✔